Frequently Asked Questions
Direct answers on costs, timing, support and the way we work.
Project paid once
Clear scope and cost before starting. No mandatory retainer to use what we build.
Support optional
After delivery you can add maintenance or ongoing support only if needed.
Free first call
You quickly understand whether we are a fit before making any commitment.
- How much does a project cost?
- It depends on scope, but projects start from €2,000. We define scope, cost and timing before work starts: the project is paid once, with no surprises.
- Do we need to change our PMS or management system?
- No. We work with the systems you already have. Our job is to build what's missing around those systems, not replace them.
- How long does it take to have something working?
- It depends on the project, but our goal is to deliver a first useful version within 4–6 weeks. We do not disappear for months without showing something concrete.
- What happens if something breaks?
- After delivery you can add support or maintenance if needed. We scope it as an optional service, separate from the project. In any case, we build tools to stay simple and robust precisely to reduce failure points.
- Can I try before committing?
- The first call is free and without obligation. We'll tell you honestly whether we can help and how — if the problem isn't right for us, we'll say so straight away.
- Do you only work with hotels?
- We work exclusively with hospitality. We know the sector, speak your language and understand which problems come up most often.
- Do I need to be technical to work with you?
- No. We communicate simply and involve you only in decisions that matter for your hotel. The technical work is our job.
- Where does our guests' data go?
- Data stays on infrastructure you control, or on European servers that are GDPR compliant. We never access guest data beyond what's needed to build and maintain the tool. The specifics are defined together before work starts.
- Can you integrate with the PMS we already use?
- Yes. We build around your existing systems. If the PMS has an API or export, we integrate with it. If not, we find workarounds that don't require replacing it.
- Who owns the software?
- The hotel gets a perpetual licence to use the software built for them. Hotel Tech Italia retains IP on reusable components. Everything is defined in the contract before work starts.
- How much does our staff need to be involved?
- Minimal. You need one reference person available for 1-2 short calls during setup. Staff training is included and designed to be fast — if the tool is hard to use, that's our problem, not yours.
- What happens if something breaks during peak season?
- If you activate ongoing support, critical issues are handled with high priority. For blocking situations we are talking hours, not days. And we design systems to minimise single points of failure in the first place.
- Which hotels are you a good fit for?
- Independent hotels, 15-150 rooms, Italian market, with at least one operational pain point that costs real time every week. We're not a fit for large chains with internal IT departments, or hotels looking only for a new website.